slotwangi Casino & Sportsbook Data Care

This page describes what we collect when you use slotwangi and how we keep that data protected. We collect personal information only to verify your account, process deposits and withdrawals, and comply with Indonesian regulations in supported jurisdictions. All data is encrypted and held on secure servers.

We do not sell your information to third parties. We do not use your data to profile you for marketing outside slotwangi. Your account details, betting history, and payment information are accessible only to our core operations team and are shared with payment processors (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet) solely to complete transactions you initiate.

This policy applies to all users accessing slotwangi from supported regions including Jakarta, Surabaya, Bandung, and Medan. If you have questions about how we handle your data, contact our support team via the Help centre in your account dashboard or email our data protection team directly.

What data we collect at slotwangi

We collect account data in three stages: registration, verification, and transaction processing. During registration, we collect your email address, password (hashed and salted), and username. We ask for a birth date to confirm account eligibility and a mobile phone number for account recovery and support contact.

During KYC verification, we collect your government-issued identity document (national ID, passport, or driving license), proof of address (utility bill, lease agreement, or government document), and confirmation of your registered payment method. We photograph or scan these documents, store them encrypted, and retain them for the duration of your account plus 7 years to comply with local anti-money-laundering regulations.

During transaction processing, we collect payment method details (account number or e-wallet ID) and transaction history (date, amount, outcome). We also collect device information (IP address, browser type, operating system) to detect fraud and unusual account access patterns. This data is retained for 7 years for regulatory and dispute-resolution purposes.

How we use your data

We use your data for five core purposes: account management, transaction processing, regulatory compliance, fraud prevention, and customer support. Account management includes storing your login credentials, profile preferences, betting history, and account balance. Transaction processing involves routing your deposits to the correct bank or e-wallet and processing your withdrawals to your registered account. Regulatory compliance requires us to verify your identity, store transaction records, and file reports with Indonesian financial authorities as required by law.

Fraud prevention is continuous—we monitor your account for unusual login locations, impossible transaction timelines, and mismatched identity documents. If we detect suspicious activity, we may temporarily restrict your account pending verification. Customer support uses your data to respond to your inquiries, resolve payment disputes, and assist with account recovery.

Third parties we share your data with

We share data with payment processors only to complete transactions. When you deposit via DANA, e-wallet, mobile banking, local payment, online payment, or e-wallet, we send your payment amount and account identifier to the payment provider. When you withdraw to mobile banking, local payment, online payment, or e-wallet, we send your full name, account number, and withdrawal amount. These processors are contractually bound to protect your data and may not use it for marketing or other purposes.

We may share data with Indonesian regulatory authorities if required by law. We do not share data with credit bureaus, data brokers, or marketing partners. We do not use your data to train machine-learning models or analytics systems outside slotwangi's platform.

Your data is protected by encryption, access controls, and regular security audits. We treat account confidentiality as a core responsibility.

Cookies and tracking

We use cookies to store your session token (keeping you logged in), remember your language preference, and track which slotwangi pages you visit. These are functional cookies, not tracking cookies. We do not use cookies to profile you across websites outside slotwangi or to build advertising profiles. Your browser can refuse cookies; if you do so, you will be logged out and required to re-authenticate on each visit.

Your rights and data protection on slotwangi

You have the right to access, correct, and delete your personal data subject to legal retention requirements. To request your data, contact our support team via email or the Help centre. We provide a copy of all data we hold about you within 14 days of request, free of charge. To correct inaccurate information (misspelled address, incorrect date of birth), update it directly in your account settings or contact support.

We retain your data as follows: account registration data (email, username, hashed password) for the life of your account plus 1 year after closure; KYC documents (ID, address proof) for 7 years; transaction records (deposits, withdrawals, bets) for 7 years; and device data (IP address, browser type) for 90 days. After these periods, we delete data securely or anonymise it so you cannot be identified.

If we breach your data security—for example, if unauthorised third parties access your account information—we will notify you within 72 hours via email and support you with account recovery and fraud protection. We maintain cyber liability insurance and conduct annual security audits by independent third parties.

• Encryption in transit: All data sent to slotwangi uses HTTPS protocol (TLS 1.3 or higher).

• Encryption at rest: Data stored on slotwangi servers is encrypted with AES-256.

• Access control: Only authorised slotwangi staff can access personal data; access is logged and audited.

• Two-factor authentication: Recommended for all accounts; optional but available.

• Incident response: We notify affected users within 72 hours of any confirmed breach.

Contact and disputes

If you believe slotwangi is mishandling your data or you wish to lodge a complaint, contact our support team via live chat (English and Indonesian available), email, or the Help centre in your account dashboard. We respond to data protection complaints within 7 business days. If you are not satisfied with our response, you may escalate to Indonesian data protection authorities.

This privacy policy applies to all users of slotwangi in supported jurisdictions. We may update this policy periodically; changes are effective immediately upon posting. We notify users of material changes via email and in-app notification. Your continued use of slotwangi after a policy update constitutes acceptance of the new terms.